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General Help

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  • I have been charged but I didn't receive my key, what do I do?
  • The CD key / code isn’t working or coming up as invalid, what do I do?
  • I'm having issues submitting a support request?
  • Do the games work in all countries ?
  • How will I get my keys after purchasing ?
  • How quickly will I receive the CD Key?
  • Will I get a physical copy of the game?
  • I received a device verification code, what do I do with it?
  • The price changed from a few days ago, can I get a refund on the difference?
  • The game price is cheaper/ lower in another site; can you match their price?
  • How do I get a refund for my purchase?
  • I bought a pre-order game. When will I receive the code?
  • How do I delete or remove my CDKeys account?
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