Knowledge base
General Information
- What is the validity of the codes i purchased?
- About CDKeys
- What is a CD key?
- How can I be an affiliate or partner with CDKeys?
- Can I be a reseller and purchase on wholesale from CDKeys?
- How will I get my codes/keys after purchasing?
Pre-Orders
Accounts related information
- Do I need a CDKeys Account?
- How to sign up to CDKeys?
- How do I delete or remove my CDKeys account?
- What are CDKoins?
- Where to check my CDKoins & Badges?
- How to reset my account password?
Order And Payment Support
- How can I change my email for my order delivery?
- I have been charged but I didn't receive my key, what do I do?
- Are my personal and credit card details safe?
- Are there any restrictions when using Crypto currencies?
- I received an 8-digit Paypal verification code, where do I use it?
- What payment methods do you support?
Code redemption support
- Unable to redeem my Xbox GamePass Membership Code
- The CD key / code isn’t working or coming up as invalid, what do I do?
- I need technical support in using the purchased game/content
- I need support from the game developer
- List of Game/Content Developers and support content
- EA/ Origin
Offers & Promotion
- 🎉 Unlock Special Rewards with PayPal! 🛒💸
- How do i redeem my discount voucher?
- What happens if I use a promo code and request a refund?
- How can I apply a promotional code at checkout?
- Why isn’t my promotional code working?
- Can I apply multiple promo codes to a single order?
Refunds
- How do I get a refund for my purchase?
- What is the refund policy for purchases on CDKeys?
- What conditions must be met to qualify for a refund?
- Are there any items or products that are non-refundable?
- Can refunds be issued if the key has been redeemed or activated?
- How can I request a refund for my purchase?