Refunds are issued on a discretionary basis! We look at each refund individually and will do our best to provide a refund when possible. However please note that games which have been played or keys which have been redeemed are ineligible for a refund.
If you are requesting a refund, please include the following information in your support ticket:
- Purchaser's email address
- Recipient's email address
- Order ID (Numeric)
- Transaction ID
Any additional information that may help us to assist you as quickly as possible.
Submit a Request through this link: https://support.cdkeys.com/hc/en-gb/requests/new