Photo 1. Error on Xbox.com
Photo 2. Error on Xbox console
Check the status of the Xbox Live Service. If there are any issues, try to redeem the prepaid code later.
If there's no problem with the Xbox Live service, check the following:
- The region for the code matches the region for your Xbox Live account. If you need to change your region, see Change your Xbox Live country or region in your billing information.
- The billing information for your Xbox Live account is correct.
- The region in your Xbox Live billing information matches the country where you currently live.
- There's not an outstanding balance on your Xbox Live payment option.
If you need to change the region for your Xbox Live account, go to account.xbox.com and then click Change my region.