The support team will be able to locate your order using the Order Number or Email Address linked to the purchase. However, if this information is not available a support representative can assit in locating the order by using the billing name, name of product purchased and the purchase method used.
Articles in this section
- How do I get a refund for my purchase?
- What is the refund policy for purchases on CDKeys?
- What conditions must be met to qualify for a refund?
- Are there any items or products that are non-refundable?
- Can refunds be issued if the key has been redeemed or activated?
- How can I request a refund for my purchase?
- What information do I need to provide when requesting a refund?
- What is the timeframe for submitting a refund request?
- Are there any fees or deductions for processing refunds?
- Are there any terms and conditions I should be aware of when requesting a refund?