Uh oh! That's not an experience we would want you to have on our website.
As an initial troubleshooting step, kindly note that if you made the payment using ApplePay or PayPal, the key may have been sent to the email linked to your ApplePay or PayPal account.
If you’ve tried these steps and still can’t find your key, please submit a support ticket below and include the following information:
1. Name of the product you ordered
2. Your first and last name
3. Your email address (or any other email you may have used for the order)
4. PayPal transaction ID, or the first 6 and last 4 digits of your credit card
Please raise a support request by following this link.