How to redeem Arenanet Game Code
If you have not created an ArenaNet account yet, you can use your code to create a new account here (https://account.arena.net/register).
1. Sign in to the Account Management page (https://account.arena.net/login) using your ArenaNet account.
2. Click the REDEEM A CODE button on the 'Overview' page.
3. Enter or copy and paste your code into the Enter Registration Code field.
4. Hit SUBMIT to redeem the code and add it to your account.
You’ll see your upgrade the next time you log in with that account. If you are logged in when you redeem the code, you may need to exit and re-enter the game before the new content appears.
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How to redeem Arenanet Gem Code
Unlocks gems for you to use in the in-game Gem Store.
1. Log in to Guild Wars 2 with the account where you want to unlock gems.
2. Open the Black Lion Trading Company panel. The default hotkey is [O]. You can also click the lion icon ( ) in the upper left corner of the game screen.
3. Click the "Redeem Code" link in the upper left corner of the Store homepage.
4. Enter or copy and paste your gem code into the field that reads: "Please enter your Gem code"
5. Click Redeem
Please note: Gem card codes cannot be redeemed in-game (or on the site) for Guild Wars 2 accounts that were created on Steam. If this changes, the information will be updated here.
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How to redeem Arenanet Special Item Code
Similar to gem codes, most special item and promotional codes can be redeemed in-game via the Black Lion Trading Company. However, there are some that can only be redeemed via the website (from your ArenaNet Account).
1. Log in to Guild Wars 2 with the account where you want to unlock the item.
2. Open the Black Lion Trading Company panel. The default hotkey is [O]. You can also click the lion icon in the upper left ( ) corner of the game screen.
3. Click the "Redeem Code" link in the upper left corner of the Store homepage.
4. Click the "Redeem Item Code" button.
5. Enter or copy and paste your gem code into the field that reads: "Enter your code"
6. Click Redeem to receive your item!
Redeemed item codes will usually send the item via a mail message, which should arrive immediately upon redeeming the code.
Any further additional assistance can be acquired by contacting ArenaNet support at the following link : https://help.guildwars2.com/hc/en-us/requests/new